Shipping and Returns

To check shipping availability and costs to other countries, you can send a request to hello@apricotte.com

We ship Monday through Friday, and the processing and transit times listed below refer to business days (excluding holidays). These timeframes may be affected by unforeseen circumstances or force majeure, and delivery may be delayed for reasons beyond the control of Apricotte.

Any additional shipments, if applicable, would cost the same as the initial shipping cost. In cases where the initial shipping cost is free, the cost of each additional shipment will be €4.50. The customer may choose this shipping method or use another method of their choice.

2. Preparation and Shipping Times

If the order is received before 1:00 p.m. on a business day, it will be shipped that same day. If the order is received after 1:00 p.m. on a business day, it will be shipped the next day, provided that the next day is a business day.

Deliveries are made during business hours, from 9:00 a.m. to 7:00 p.m., depending on the shipping company, the delivery route, and the country.

3. Track Your Order

You will receive an email confirming your purchase and providing a tracking code for your package, which you can use on our shipping carrier's website to check its status.

You can also log in to our website using the username and password you used to place your order, and access your order to view all the details and the shipping carrier's tracking number.

If you do not receive your product within the estimated delivery time, please contact our customer service department via email hello@apricotte.com and we’ll help you resolve the issue.

4. Returns

Right of Withdrawal

Users who purchase products through the Website may cancel the contract, without having to provide a reason, within 14 calendar days of receiving the order.

To exercise this right, the User must clearly and unequivocally communicate their decision by sending an email to hello@apricotte.com, indicating the order number and writing “Return” in the subject line.

It will be sufficient for this notice to be sent before the 14-calendar-day period expires.

For free returns within mainland Spain, the customer service team at APRICOTTE will ask you to confirm the information needed to generate a prepaid return label, which will allow you to drop off the package at any Correos office.

For orders shipped outside of mainland Spain, return shipping costs are not included. The User may use the shipping carrier of their choice or request that APRICOTTE arrange shipping using our shipping rates, which are typically similar to those applied when the order was originally shipped.

If the User wishes to ship the items on their own, they may send them to:

Apricotte Vision S.L.
Calle Cidro, 18 – Unit 2C
28044 Madrid

Once we have received the product at our facility and verified that it meets the conditions set forth in this return policy, APRICOTTE will issue a refund using the same payment method used for the purchase.

Once the return has been processed, the User will receive a confirmation email.

Partial Returns and Recalculation of Promotions

In the event of a partial return of an order, APRICOTTE will recalculate the terms and conditions applied to the purchase based on the items the customer ultimately keeps.

If, as a result of a full or partial return, the order no longer meets the requirements of a promotion or a commercial benefit, the promotion or benefit will be automatically recalculated and the refund amount will be adjusted accordingly. Among other scenarios:

• If an order received a discount for the purchase of two or more items and, following a return, that condition is no longer met, the discount applicable to the items ultimately kept will be recalculated. The refund amount will be adjusted based on that recalculation.

• If the order qualified for free shipping because it exceeded the minimum order amount or as part of a promotional offer, and—as a result of a full or partial return—that condition is no longer met, the cost of the shipping that was initially waived will be deducted from the refund amount.

Example: If a customer purchases two pairs of glasses and receives a discount for buying two items, but later returns one of them, the discount will be recalculated based on the conditions the order ultimately meets. Similarly, if an order qualified for free shipping because it exceeded the minimum order amount and, after a return, no longer meets that requirement, the cost of the shipping that was initially waived will be deducted from the refund amount.

Important Notes

For a return to be accepted, the product must be in perfect condition, with no damage resulting from use beyond what is necessary to verify its nature, characteristics, and functionality. Furthermore, it must be returned in the same condition in which it was delivered, including the original box and all included items (case, cleaning cloth, documentation, promotional material, and any other accessories provided).

If the product shows signs of wear and tear or any of its components are missing, APRICOTTE may deduct the amount corresponding to such loss in value from the refund.

The applicable deductions are as follows:

• Packaging fee: 4 €

• Penalty for a case: 4 €

• Penalty for suede, cards, or other included items: 2 € per item

If the return does not meet the conditions set forth in this policy, APRICOTTE will inform the User of the reasons why the refund cannot be accepted.

In that case, the User will have 3 months to pick up the product at our facilities or arrange for its shipment, assuming the corresponding costs. If the product has not been picked up by the end of that period, APRICOTTE may donate it to a charity.

Defective product

If the User receives a product with a manufacturing defect or any other nonconformity, they must contact APRICOTTE via email at hello@apricotte.com, with the subject line “Defective Product” and including the order number, a detailed description of the issue, and, whenever possible, photographs that clearly show the defect.

Once the notification is received, APRICOTTE will review the issue and respond to the User within approximately 2 to 3 business days, indicating the steps to follow for picking up or returning the product.

Returning a defective product will not incur any cost to the User.

Upon receiving the product, APRICOTTE will verify the existence of the defect or nonconformity. If this is confirmed, it will offer the User the appropriate solution in accordance with current regulations, prioritizing the replacement of the product with another of identical characteristics whenever possible.

If the replacement cannot be made due to a lack of stock or another justified reason, the User may choose to receive a refund of the amount paid or another solution provided for by law.

In the event of a refund, APRICOTTE will refund the User the full amount paid for the affected product, including, where applicable, the shipping costs associated with that order, using the same payment method used for the purchase.