Frequently Asked Questions
How long will it take for my order to arrive?
Depending on the country or region you're in, orders are typically delivered within 48–72 hours on the Spanish mainland, within 48 hours to the Balearic Islands and the Canary Islands, and within 2 to 5 days depending on the European country.
How much are the shipping costs?
On the Iberian Peninsula, shipping is free fororders over 99€.
For all other areas, please see the SHIPPING AND RETURNS section
What payment methods do you accept?
Payment or Bank Transfer: You can pay for your order via bank transfer or by depositing the order amount into our bank account. Our Banco Sabadell account number is: IBAN: ES4400817306640001288739. Transfer fees are the responsibility of the sender; therefore, you must include the order number and the name of the person making the purchase in the payment description. Please note that shipping will begin once the payment is received in our account; this process will typically delay the order by one or two additional days. If the transfer has not been made within ten days, we will cancel the order.
Credit Card: You can pay by credit card with no fees through our secure platform.
Pay with PayPal: Pay quickly and securely with your PayPal account or your credit or debit card, without sharing financial information with Apricotte. PayPal automatically encrypts sensitive data using the best technologies available on the market. Orders paid for using PayPal do not incur any surcharge on the total amount.
How do I register on the website?
New Customer https://apricotte.com/account/register
By entering your first name, last name, email address, and password.
Is it possible to receive regular updates via email with the latest news and offers from Apricotte?
Yes. Simply by subscribing to our newsletters, you'll receive information about our latest updates and exclusive offers.
How do I place an order?
You can place your order by following these simple steps:
Step 1: Search for and select the product you want. You can make a quick purchase from the product category by simply clicking “Buy Now,” or review the product details and click “Add to Cart.”
Step 2: Once you've added the product to your cart, you can choose to change the quantity, keep shopping, or proceed to checkout.
Step 3: If you proceed with the payment and already have an account, simply log in and enter your email address and password. If this is your first purchase, you'll need to fill out the shipping information.
If you are a new customer, you must fill out all the fields to proceed with your order. You can create an account by clicking “Save my information and check out faster next time.”
Step 4: Confirm that the shipping address information is correct. If it isn't, you can change it. If it is correct, select a payment method and click "Continue to Shipping Methods."
Step 5. After selecting the shipping method, click “Continue to Payment Methods.”
In this new section, you can choose your payment method and billing address.
Step 6. Complete the order.
Do you restock items marked as “out of stock”?
If an item is out of stock, we will try to restock it as soon as possible. If it is out of stock, the website will indicate that it is out of stock.
Will I receive the same product that I see in the photo?
Yes. The colors may vary slightly depending on how your device's screen is calibrated.
How can I contact Apricotte?
You can call us or send us an email at hello@apricotte.com or use the contact form on our website, and we’ll get back to you as soon as possible.